- Confirm Their ID is Valid
Verifying an ID to ensure that it is authentic and not expired is extremely important to protect your business from liability and ensuring your premises is safe. The best is to use an ID or hiring a security company to train your employees on how to spot a fake ID. ID formats are constantly changing, so it’s important to stay up to date. - If You escort them out, Make Sure They Stay Out
There’s no one-time offender. Many of the club-goers who get escort out tend to come back and cause even more problems. If you ban them from your establishment, make sure you keep them out and don’t allow them back in when a different bouncer is on duty. The newest ID scanners have this capability and will allow you to record incident details. - Share information with other Club Owners
Many troublemakers will get kicked out of one club and simply move onto the next one. If you talk with your fellow club owners or share a list of banned patrons with each other, you can better protect your club and make the night more enjoyable for your customers. - Surveillance and safety
It is important to place cameras where customers can see them will let them know you’re being proactive to keep your club safe. . According to Mario Villegas, the President of Twilium Management Group in Seattle , Several bars, nightclubs, and restaurants have discovered that usually the same ban customers continually go door to door and are responsible for all of their businesses’ problems. To eradicate this issue, business owners began looking for a way to work together to keep the 1% of their customers that cause 95% of their incidents off their premises.
Security and protection is critical to everyone’s business, but in hospitality industry, its better to cross check standards at all levels for a delight full customer experience. Here are some quick points for everyone’s followup.
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Mario Villegas
Mario Villegas Seattle is an experienced management consultant, presently serving as the President at Twilium Management Group. Mario Villegas has a successful track record for determining operational inefficiencies and leveraging analytical thinking to flawlessly integrate latest processes, procedures and strategies that impact the bottom line. Archives
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