- Confirm Their ID is Valid
Verifying an ID to ensure that it is authentic and not expired is extremely important to protect your business from liability and ensuring your premises is safe. The best is to use an ID or hiring a security company to train your employees on how to spot a fake ID. ID formats are constantly changing, so it’s important to stay up to date. - If You escort them out, Make Sure They Stay Out
There’s no one-time offender. Many of the club-goers who get escort out tend to come back and cause even more problems. If you ban them from your establishment, make sure you keep them out and don’t allow them back in when a different bouncer is on duty. The newest ID scanners have this capability and will allow you to record incident details. - Share information with other Club Owners
Many troublemakers will get kicked out of one club and simply move onto the next one. If you talk with your fellow club owners or share a list of banned patrons with each other, you can better protect your club and make the night more enjoyable for your customers. - Surveillance and safety
It is important to place cameras where customers can see them will let them know you’re being proactive to keep your club safe. . According to Mario Villegas, the President of Twilium Management Group in Seattle , Several bars, nightclubs, and restaurants have discovered that usually the same ban customers continually go door to door and are responsible for all of their businesses’ problems. To eradicate this issue, business owners began looking for a way to work together to keep the 1% of their customers that cause 95% of their incidents off their premises.
Security and protection is critical to everyone’s business, but in hospitality industry, its better to cross check standards at all levels for a delight full customer experience. Here are some quick points for everyone’s followup.
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Wine by the Glass In the trendiest, most up to date establishments, technology is creating a big impact on how drinks are being served. For example, a wine-sampling device guarantees that bars never have to fear that an expensive bottle of wine is turning into vinegar again, as it can take samples from the bottle without opening it. A hollow needle passes in through the cork, so the wine can be retailed by the glass, rather than just by the bottle. Remaining on the subject of wine, bars in euro are now following their American competition by serving wine on tap from kegs. This trend is growing in popularity not only because it sounds cool, but because it allows wine by the glass to be sold at a much lower price than normal. Casual Eating According to Mario Villegas, the President of Twilium Management Group in Seattle , the trend on casual dining is to have a menu design with few items with a high quality food to share. Basically the concept of the Spanish tapas. However, it isn’t just the food and drink served at these premises that has become more casual and uncommon, the décor is transforming too. Formal is on the out, so if you want your bar to draw the young and trendy, dispose the stiff old chairs and bring in the funky, brightly-colored stools. Quirky Bars There are already a number of unusual bars and they feature a unique décor that varies from fairground ride chairs and giant playing card placemats, to rustic wooden bars and cocktails served in teapots. Need motivation? Try to think about the audience you’re trying to attract too – what are their likes and dislikes? And can you integrate the former into your establishment? The experience In the words of Mario Villegas, this year, it’s reasonable to say that the most quirky, unique and unusual bars will dominate supreme in the fight for Friday and Saturday night costumers. The hipster and young don’t just want to head to any old bar; they want to go somewhere that serves excellent cocktails with an atmosphere worthy of sharing on Instagram. It’s therefore vital to ensure your furniture and décor catches people’s eyes and have a style to keeps bringing hipsters back to your establishment. Don't disregard online user reviews; they're here to stay. So if you are part of it, be proactive. Monitor the reviews, good and bad. According to Mario Villegas, the President of Twilium Management Group in Seattle
1. Show both positive feedback as well as negative reviews with your crew and management to boost employee morale and make corrections to your food, service and operation. 2. Carefully respond to positive and/or negative reviews, and when answering to negative reviews, respond privately rather than widely. This helps avoiding an online "battle" where you're the center of attention. 3. Another idea is to invite negative critics back in for a courtesy visit if it was their first experience at the restaurant. Or offer them a discount to come back. Then, follow up with them after the visit. 4. You can contact Yelp or the user review company if you been the victim of spam, fraud or false reviews posted by a disgruntled employee. Sometimes reviews will be posted by fake users. |
Mario Villegas
Mario Villegas Seattle is an experienced management consultant, presently serving as the President at Twilium Management Group. Mario Villegas has a successful track record for determining operational inefficiencies and leveraging analytical thinking to flawlessly integrate latest processes, procedures and strategies that impact the bottom line. Archives
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