Mario Villegas Seattle - Train your staff in the art of up selling. Program items and times for upselling; for example, Instead of asking what customers want, offer suggestions and frame them as personal recommendations: "I sampled the new mango mojito last night, and it's my new favorite cocktail." Another tactic is to frame a beverage as a unique, temporary opportunity: "We use in-season fruit in our sangria. This week we have locally grown apples." Lastly, offer top shelf options when customers request a cocktail. When they order vodka, ask "Do you have a preference? We have Grey Goose."
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Mario Villegas
Mario Villegas Seattle is an experienced management consultant, presently serving as the President at Twilium Management Group. Mario Villegas has a successful track record for determining operational inefficiencies and leveraging analytical thinking to flawlessly integrate latest processes, procedures and strategies that impact the bottom line. Archives
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